Complaint
Posted 8/6/2021
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1 Review
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0 Question
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0 Answer
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Trustlinker since 08/06/21
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BROKEN ARROW, OK
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Horrible customer service
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Bought unit and had it installed by a licensed a/c and electrical technicians. Unit worked for 2 days then started throwing a ch21 code. Had them come out and diagnose and the outdoor board went bad and wouldn't turn on fan. This company wants you... Read More »
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Complaint
Posted 11/4/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/04/20
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POTWIN, KS
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They stole our money for almost 5 months
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Zero star would be better. AC Wholesales stole our money and time. If you order from this company (we highly recommend not) be sure and get the correct item. I accidentally ordered a natural gas heater (Rinnai) instead of a propane heater. My mist... Read More »
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Complaint
Posted 10/21/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/21/20
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HARRISBURG, PA
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Very Frustrating Experience
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I ordered a split unit and upon confirmation was told it would arrive in 7-10 days. The outside piece arrived on time and I was unexpectedly charged only for the outside unit (the representative told me they debit the money when each piece is ship... Read More »
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Complaint
Posted 9/12/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/12/20
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DORCHESTER, MA
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Complaint
Posted 9/5/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/05/20
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HERTFORD, NC
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No Custmer Service Skills
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On 11/07/2019 I had installed a brand new 3 1/2 ton Payne AC Condenser made by Carrier installed by a professional AC Service company.
On 08/04/2020 the compressor went out. I hired a certified AC professional to troubleshoot the unit and filled... Read More »
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Complaint
Posted 7/20/2020
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2 Reviews
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/27/16
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INDIANAPOLIS, IN
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Beware
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This is the ABSOLUTE worst company to do business with. I ordered a HVAC unit and I do understand the pandemic caused some of the problem but after observation of the reviews some problems have been common to this company and are just down right p... Read More »
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Review
Posted 7/14/2020
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2 Reviews
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0 Question
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134 Profile Views
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0 Answer
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Trustlinker since 02/05/10
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Beverly Hills, CA
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Stay away!
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This is the most wretched company I have ever dealt with. They sent me a used mini split, when I paid for a new one and that was late. I have attempted to contact them 9x via email and 8 times via phone. Phone Wait times are over an hour, and emai... Read More »
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Complaint
Posted 5/2/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/02/19
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BRENTWOOD, TN
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5 business days & still not shipped my order!
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Our AC is NOT working so excuse me if I seem grumpy. We ordered a new AC condenser and new coils on April 26. (Yup, I know that's Friday and apparently not counted as a business day). It is now now Thursday May 2nd and this order still has not shi... Read More »
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Review
Posted 3/20/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/20/19
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BEDFORD, OH
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no problems at all
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i really dont know what these other people are talking about bad service i ordered my new furnace on a friday and got it delivered inside my garage on the following wednesday AC wholesalers is a great company the service was excellent and i had no... Read More »
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Complaint
Posted 9/8/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/08/18
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NORFOLK, VA
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Complaint
Posted 7/25/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/25/18
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LITHIA SPRINGS, GA
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It's A Shame They Are Still In Business
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Stay Clear of this company, I would have thought that after all the negative reviews that changes would be a priority for this company. I took my changes, and came out a looser. I ordered on line but at the checkout, there was an error in processi... Read More »
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Review
Posted 6/26/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/26/18
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BAY SHORE, NY
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Terrible customer service
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Customer service is horrible. I was about to spend about 10K for my new house that I just built. I needed a solution for heating and air condition. The rude guy on the phone says we can't help you. Then he hung up. Unreal, guys get with it. That's... Read More »
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Complaint
Posted 6/19/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/19/18
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NEWARK, OH
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POOR CUSTOMER SERVICE
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Ordered an A/C condenser, evaporator core, new lines and condenser base on 5/29/18. All items showed to be in stock and would ship within 24 - 48 hours. After not receiving a tracking number after several days I called in to check the status. Was... Read More »
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Complaint
Posted 11/6/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/06/17
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BEARSVILLE, NY
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botched order
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I order a ventilation van and about 15 min later I saw another model that would better fit my needs.
I called and asked to switch/ I was told my initial order was cancelled and that my new item was in stock and would ship ASAP. A couple of hours l... Read More »
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Review
Posted 10/20/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/20/17
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DEARBORN, MI
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dont buy from ac wholsalers
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dont purchase from these loosers. they will hold funds on your card for products that will not be instock for a month, you card will be on hold with these loosers Read More »
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Review
Posted 8/11/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/11/17
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Schenectady, NY
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Poor customer serice
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I have been waiting a month to get my order. No follow up to tell me what they have available to ship. I call them to find out. We split the order so they can ship what they have in stock. The order ships. However, no tracking and they do not know... Read More »
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Complaint
Posted 7/31/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/31/17
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BADGER, CA
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Complaint
Posted 6/12/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/12/17
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CANTON, GA
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DO NOT ORDER FROM THIS COMPANY
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Do not order from this company. I went to order a complete system with similar specs of the system to be replaced and salesperson stated that furnace for the package i was interested in was not in stock and would take an additional week before it... Read More »
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Complaint
Posted 4/13/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/13/17
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KIRKLAND, WA
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AC Wholesalers make United Airlines look good!
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You think United Airlines has problems? The service reps at AC Wholesale (Louis all the way up to the top brass) will completely stonewall you and do not care about customer service or follow-up care. I called and emailed for almost two months, ev... Read More »
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Complaint
Posted 12/28/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/28/16
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RALEIGH, NC
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HORRIBLE COMPANY
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They charged me $80 for overnight shipping that I did not ask for and they would not refund my money. On top of it, I did not receive the item overnight! HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Do not use this company. Read More »
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