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They stole our money for almost 5 months
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Zero star would be better. AC Wholesales stole our money and time. If you order from this company (we highly recommend not) be sure and get the correct item. I accidentally ordered a natural gas heater (Rinnai) instead of a propane heater. My mistake! So we paid the $224 to ship back on our own dime. But then.....no refund. I’m talking about a $2,276 item! We called, we waited, we emailed, called again, and again and again. Hours upon hours and months of our time spent on the phone. At one point the lady who helped me told me it was in the warehouse and we would get our refund within the week. Did that ever come? No! So it was more calling, more being on hold for hours, and more explaining ourselves. We had to send in documents, emails, proof of shipping back, etc.
it wasn’t until we finally contacted our credit card company and told them the situation did we finally, finally get our refund back from the company!
From the time we shipped the heater back to the time we actually received our refund it was almost 5 months!!!!! We feel like we should’ve been compensated interest and late fees and been compensated for the time we had to spend on the phone and sending them all the correct documents to prove we bought the item and shipped it back.
I wouldn’t touch this company ever again with a 10 foot pole. Worst customer service we’ve ever experienced.
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