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Canceled an order three times, still not canceled and instead shipped to an address I don't live at anymore
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Unfortunately, dealing with this company was bad. Great deals? Yes. Any semblance of communication, either internal or external? Nope. What makes this extra sad is that I honestly believe some of their employees genuinely wanted to help me, but due to more dropped balls than a Chuck-E-Cheese in a sinkhole, they couldn't. So here's my story.
I purchased an AC online mid-July because mine died a brutal, frosty death. The order gave the me ship date and I went about my business, sweaty but confident a very nice air conditioner would soon be showing up. A Koldfront 800btu to be precise. According to the internet, a top rated beauty with the capability to turn a sauna in hell into a meat locker. My kind of appliance.
Anyway, I went along my merry way right up until the ship date. I logged in to check the status like a kid on Christmas eagerly peeking out the window to see if I could catch of glimpse of AC Santa, but was met with disappointment. My status said, "Processing." At that point, I was alarmed. Late July in the middle of a heat wave is a terrible time to try to buy an AC and I had already dealt with the heat for far too long. I contacted the company and spoke to a very nice lady who genuinely wanted to help me. Turned out, ACWholesalers didn't actually have any Koldfront 8000s in stock, even though I had bought the item weeks prior. I politely asked her to cancel my order. She tried everything to make things right, even going so far as to transfer me to their sales department when she saw she had no power, hoping that a sales rep could find me a comparable unit that would ship out, as she didn't know when Koldfront would be getting her more 8000s. I spoke with the sales rep and it was clear that he saw Helpful Lady's idea utterly beneath him. He ended the conversation as quickly as possible and bounced me back to Helpful Lady the second he got an opening. Not wanting to wait on Schrodinger's AC Unit, I asked for a second time that she just cancel the order. So she said she would and I thought that was the end.
Gentle reader, if that had been it, I wouldn't bother writing this.
I bought a different AC from another place that is a large enough company that they don't need my free advertising and moved on with my life. In a way, literally. I moved to a new address. ACWholesalers was entirely forgotten and I busied myself with my unpacking, right up until the beginning of September. That was when I got an email from ACWholesalers saying my order had shipped. wat? I immediately contacted ACWholesalers in a bit of a panic. The original order was supposed to ship to my old address, the one I was no longer living at. I explained this to a different Helpful Lady (HL2?) and she was just as alarmed as I was. But! HL2 was on it. She said she emailed the warehouse for them to cancel the shipment, looped in her boss to review the previous phone call to figure out what went wrong, and seemed to have everything under control. She affirmed that the order was no canceled and everything was fine.
Spoiler: Everything was not fine.
I stayed on top of things this time and when I saw ACWholesalers had charged my credit card a few days later, I contacted them again. This time, their tune changed. All of a sudden, I was highly suspect. Surely I couldn't actually have tried to cancel this order three times already. It was marked as having been delivered! I explained yet again that if it was, that was a huge problem because I didn't live at the delivery address any more and there wasn't anything on my current front porch. Suddenly, they couldn't do anything and this whole mess was my fault and they needed to review all my past interactions (but somehow their internet was down and their boss couldn't pull up the audio from my phone calls?). Clearly, they had my money and there was no way I was getting it back. My only saving grace was that my landlord was understanding and helped me retrieve the AC that had, in fact, been shipped to my old address. I would love nothing more than to return this dang thing, but I have a sneaking suspicion that, if I were to ship this back, I would still never see anything close to a full refund.
Shop elsewhere, friends.
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