Complaint
Posted 6/14/2022
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/14/22
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GARDENA, CA
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Complaint
Posted 4/9/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/09/21
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CAMDEN, MI
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Truly horrid experience
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First, according to FCC guidelines, companies must provide port pin numbers WITHIN 24 HOURS of the request. They took 2 weeks and put my new LOCAL company through hell.
Trying to cancel the account has been impossible. I have "chatted" (because y... Read More »
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Complaint
Posted 4/29/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/29/20
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JONESBORO, AR
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Complaint
Posted 2/26/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/26/14
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Horrible service. Beware. Not recommended.
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We recently dumped 8x8 as our VOIP provider. For almost a year, we had repeated dropped calls, missed calls, horrible customer service, lack of information, misinformation, broken promises, etc. To top it all of, we never got the rebates we were p... Read More »
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Complaint
Posted 12/30/2012
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1 Review
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0 Question
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35 Profile Views
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0 Answer
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Trustlinker since 12/30/12
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Do not use 8x8, not worth the trouble
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Where does one start. Their sales process and demo is great but that is where it ends. Three attempts at implementation for a company VoIP system and three failures. Project management is a joke and support is fragmented at best. If you have call... Read More »
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Review
Posted 5/5/2012
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1 Review
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0 Question
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92 Profile Views
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0 Answer
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Trustlinker since 05/05/12
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Highly recommend 8x8 as an IT consultant
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I am an IT consultant installing VoIP solutions for small businesses and home offices. After looking at all the big players (8x8, Ring Central, M5, Vonage, Comcast, etc.) I have settled on 8x8 and continue to recommend them.
I like their phone op... Read More »
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Complaint
Posted 3/5/2012
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1 Review
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0 Question
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103 Profile Views
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0 Answer
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Trustlinker since 03/05/12
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Do Not Trust Them
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They sent me equipment to set up a system in my business. I was looking forward to dealing with them. I was told a Tech would set the system up. First they did not say I would need to install the hardware, second they did not say the "Tech" would... Read More »
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Complaint
Posted 2/11/2012
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1 Review
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0 Question
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121 Profile Views
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0 Answer
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Trustlinker since 02/11/12
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Do not use them - bad tactics
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I was told that my billing was going to be less. It was for one month. The next month it increased 200+ % and continued to increase a few cents each month. I then cancelled my account and they won't prorate the services. Paid for a full month and... Read More »
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Complaint
Posted 1/20/2012
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1 Review
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0 Question
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115 Profile Views
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0 Answer
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Trustlinker since 01/20/12
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DO NOT-I REPEAT DO NOT USE 8X8!!!!!!
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Our phones have had several different malfunctions over the period of time we have been with 8x8. Our recent major issue started last weekend when more then one person called the customer would get a message that their call could not go through or... Read More »
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Review
Posted 12/30/2011
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1 Review
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0 Question
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105 Profile Views
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0 Answer
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Trustlinker since 12/30/11
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8X8 Is all it's cracked up to be
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We're a small "self-funded" medical startup launching a revolutionary product in the allergy field. In the birth of a company, and in our case a market, every customer is precious jewel to be coddled and pampered as their experiences with the comp... Read More »
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Complaint
Posted 11/22/2011
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1 Review
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0 Question
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155 Profile Views
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0 Answer
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Trustlinker since 11/21/11
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Review 11/22/2011
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The worst voice and service quality that we have experiened from any phone company we have been with or heard of, and we have been in business for over twenty years. This is the best way to describe 8x8 "horrible". We joined this IP telephone comp... Read More »
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Complaint
Posted 9/15/2011
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1 Review
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0 Question
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699 Profile Views
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0 Answer
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Trustlinker since 09/15/11
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Sanford, NC
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Review 9/15/2011
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On 7/29/2011 8X8 INC charged my credit card $257.27 Reference # 0174 Bank of America for an additional year of VOIP phone service.
On 9/9/2011 I received my Credit Card bill and I contacted 8X8 INC and informed them that I wanted their service... Read More »
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Complaint
Posted 8/8/2011
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1 Review
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0 Question
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211 Profile Views
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0 Answer
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Trustlinker since 08/08/11
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Review 8/8/2011
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I have been an 8x8 customer for several years, the service works good, for which I am very thankful because if you do have a problem there is no one to call--support is by email. My strongest feeling about 8x8 is the lie they advertise about payin... Read More »
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Complaint
Posted 6/25/2011
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1 Review
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0 Question
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243 Profile Views
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0 Answer
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Trustlinker since 06/25/11
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Review 6/25/2011
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Purchased systems for all my offices. After trying to install several different times with multiple headaches including reaching the people who were supposed to help us install we gave up and went back to landlines. I now have 4k worth of phones t... Read More »
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Review
Posted 5/19/2011
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1 Review
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0 Question
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141 Profile Views
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0 Answer
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Trustlinker since 05/19/11
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Review 5/19/2011
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I went through a 2 month process of picking a VOIP service for my business to save money on our phone system. The best company by far was 8x8 so we decided to get going on the process of switching over from landline to VOIP. Our sales person RAMI... Read More »
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Complaint
Posted 4/20/2011
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1 Review
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0 Question
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177 Profile Views
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0 Answer
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Trustlinker since 04/20/11
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Review 4/20/2011
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We were told after purchasing this product and service that it's not recommended for customers with radio internet. 'Too bad for you' was my answer from 8x8. Their solution was for me to sell my new phones on Ebay. I spent over $600 trying to upgr... Read More »
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Complaint
Posted 4/15/2011
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1 Review
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0 Question
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167 Profile Views
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0 Answer
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Trustlinker since 04/15/11
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Review 4/15/2011
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The customer service of this company is absolutely terrible! After having ongoing telecom issues on our toll free lines since the day we have had them ported, we finally got them ported back to our old vendor. They charged us and the old vendor wa... Read More »
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Review
Posted 3/26/2011
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1 Review
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0 Question
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136 Profile Views
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0 Answer
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Trustlinker since 03/22/11
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Review 3/26/2011
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Our business has been using 8x8 VOIP service since July 2009. We have four offices in three states and one office in Mexico. Our initial contact was to reduce the expense of communicating with our Mexican office.
Once we became familiar with the... Read More »
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Complaint
Posted 3/21/2011
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1 Review
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0 Question
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219 Profile Views
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0 Answer
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Trustlinker since 03/21/11
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Review 3/21/2011
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Don't ever bother with this one of the worst quality services that I've ever had. But, if you want the worst call quality, slow response for technical problems or sometimes unable to fix your problem for weeks, and want to enjoy the headaches and... Read More »
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Complaint
Posted 3/17/2011
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1 Review
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0 Question
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168 Profile Views
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0 Answer
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Trustlinker since 03/17/11
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Review 3/17/2011
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Save yourself money and a huge headache by staying far far away from this company! If you show any signs of interest their sales people will call and call you until they have you hooked. After that you are on your own with their horrible service,... Read More »
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