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Truly horrid experience
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First, according to FCC guidelines, companies must provide port pin numbers WITHIN 24 HOURS of the request. They took 2 weeks and put my new LOCAL company through hell.
Trying to cancel the account has been impossible. I have "chatted" (because you cannot actually talk to anyone -- why would you expect that from a PHONE COMPANY?) with someone every two days for over a week. Over and over again I am told that someone in "that department" will call me. The first time I was told that was .... well, I don't remember but it was close to a month ago.
I have had my bank put a stop payment on the ACH withdrawal and pay to have them blocked from anything to do with my business account.
THIS HAS BEEN A NIGHTMARE. I am nearly 70 years old and this is BY FAR the worst customer service I have ever experienced. I'm sending a letter to the FCC -- it's the only thing I can do that has the possibility of getting their attention.
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