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8X8 Is all it's cracked up to be
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We're a small "self-funded" medical startup launching a revolutionary product in the allergy field. In the birth of a company, and in our case a market, every customer is precious jewel to be coddled and pampered as their experiences with the company and products are our tightest link to future customers.
With a staff of 4 in a small office and two remote sales staff but without the thousands of dollars in capital to install a “standard” phone system we very quickly reached the limits of basic 2 line phones. Initially we resorted to our cell phones. In one week we had a high value customer “miss” their sales rep with an emergency service call, AND had to tell the CEO from an important strategic partner to “hang up and call our CEO on his cell phone”. Both of these resulted in soured relationships, and revealed a critical lapse in our perceived professionalism. A desperate hunt and much research (after a brief and frustrating encounter with the extensive wait times and cluginess of “Virtual PBX”) yielded 8X8 as our ultimate solution! I dragged your sales representative (Mike Gazzo) through the coals, peppering him with technical questions and pitting him directly against your competition. He patiently humored my questions and answered them all honestly.
We’re now installed, up and running, and LOVE the system.
We can now take emergency service calls 24hrs a day on a rolling cycle between the engineers.
Sales reps in the field can “transfer” calls back to office or technical staff seamlessly from their mobile devices.
Important business calls are forwarded directly to their intended target… even when they are out of the office.
We can conference call with perfect clarity keeping our remote resources “in the loop”.
All of these un-paralleled features, and at a value that still shocks me.
Setup was easy, service is reliable, value proposition is as promised.
My only compliant was the service tech at install was totally available, incredibly knowledgeable, but made me feel really dumb with how fast she talked through the set-up. I definitley felt like I was talking to a tech-ee rather than support... I guess I would prefer that than useless support person, but it was a little un-nerving.
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