Complaint
Posted 8/5/2017
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2 Reviews
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0 Question
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0 Answer
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Trustlinker since 08/05/17
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Setúbal, 19
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Nightmare
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My booking reservation meant absolutely nothing. PrimeTime Shuttle said their van would be in the area ready to collect me within 15 minutes. Upon arrival at LAX they informed me it would about 20 minutes. After 45 minutes they said it would be at... Read More »
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Complaint
Posted 5/13/2017
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1 Review
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Trustlinker since 05/13/17
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POTWIN, KS
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DO NOT USE THIS COMPANY***
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I checked out the reviews for Prime time Shuttle before making my reservation. Well I made the mistake of not believing the previous COMMENTS ( first mistake) I was going to Long Beach cruise line, appointment was for 12.30 pm, I was waiting at my... Read More »
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Review
Posted 10/28/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/28/14
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WHITTIER, CA
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Review
Posted 6/13/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/13/14
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FONTANA, CA
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Unreliable
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We booked a Primetime Shuttle to go to Huntington Beach after returning from Hawaii on a flight that arrived on time at 10:00pm. We waited an hour an a half before we were finally put on a shuttle that arrived in HB at 1:00am in the morning! The d... Read More »
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Complaint
Posted 10/4/2013
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2 Reviews
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 10/03/13
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Reservation time means nothing!
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Bottom line, my reservation said 1:30 and the reservation they emailed me after the fact says 12:30. They changed the time and did not let me know. No refund of $40 because I was not there at 12:30, $75 taxi ride because no vans were available at... Read More »
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They left me STRANDED at 2am!!
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I had used Prime Time Shuttle Service in the past with no problems, but this time it was the GRANDFATHER of all mishaps. I made my reservation a day or so before and was notified that I would get a recorded msg about 70 mins before they picked me... Read More »
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Business's response - by Bobby G.on 7/1/2013
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Hey Leshia,
I sincerely apologize for the cancellation and the stress this caused you and your family. We do our best to accommodate every customer as best we can. If you email me your reservation and your review, I will look into what happe... Read More »
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Complaint
Posted 8/2/2012
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1 Review
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0 Question
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35 Profile Views
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0 Answer
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Trustlinker since 08/02/12
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Severely Lacking in Customer Service
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I had a disappointing experience with PrimeTime Shuttle at LAX and won't use them again. Upon arriving the airport, I called and after a long time on hold gave them my reservation and wanted them to arrange the pickup (I only had carryon luggage a... Read More »
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WORST, MOST UNRELIABLE SHUTTLE EVER!!!!!!!!
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This the first time I decided to shuttle from LAX and it's been one of the worst services I've ever experienced! I waited over 1.5 HOURS amidst the suffocating fumes of all the airport traffic for my RESERVED shuttle. Even though i asked the prime... Read More »
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Business's response - by Bobby G.on 10/9/2013
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On occasion late at night we can run short on Shuttles. We do transport over 1,000 passengers per day and an extremely small % experience any type of problem. I do apologize that the coordinator didn't inform you that he would not be able to get a... Read More »
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worst traveling experiance in my entire life
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My appointment was at 11:45 am to take me from union station to lax. The driver came at 11:29 am and he left at 11:44 am. they would not come back to get me. I ended up taking a cab and barely made my flight. Then when i come back...these asshole... Read More »
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Business's response - by Bobby G.on 10/9/2013
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http://www.primetimeshuttle.com/terms_and_conditions.htm
When taking a shared ride shuttle part of the conditions is that customers need to be flexible up to 15 minutes before or after their pickup time. If the customer cannot accommodate that re... Read More »
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Prime Time Shuttle is dishonorable
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Prime Time is the MOST DISHONEST company in the airport shuttle business!
On December 17, we made on-line pre-paid reservations (# PT2147080) for two passengers to bring us home from Long Beach after a December 30 flight from Boston. Unfortunate... Read More »
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Business's response - by Bobby G.on 1/19/2012
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Once a manager was involved in the situation the fare was quickly refunded. We apologize for the inconvenience caused.
The customer or anyone with any questions or concerns is free to contact me directly.
Thank you,
Bobby Gibson
Prime Time Shut... Read More »
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Book another company: Primetime Shuttle is the worst
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My wife and I waited for over an hour at LAX for our Primetime shuttle to arrive only for it to never show. We ended up taking a taxi to W Hollywood for just 4 dollars more than the cost with Primetime. The curbside attendant kept informing us of... Read More »
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Business's response - by Bobby G.on 12/12/2011
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Hey CD,
Send me your reservation number and I'd be happy to look into it for you.
Bobby Gibson
Marketing Manager
bobbyg@primetimeshuttle.com Read More »
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Review 11/11/2011
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Do NOT book with primetime shuttle. They are consistently late and the drivers have the worst attitudes. I just booked a pick up to LAX for 3am and after ten minutes I called customer service to figure out where the shuttle was. I didn't get throu... Read More »
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Business's response - by Bobby G.on 11/28/2011
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Hey Andre,
I'd love the chance to help address any issues or figure out who it was that provided you with poor service.
Please email me your reservation number and a description of what went wrong.
Thanks,
Bobby Gibson
Marketing Manager
bobbyg... Read More »
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Review 11/3/2011
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Dear Prime Time Shuttle Service,
What a great policy you have that you do not guarantee a pick-up even though the customer pays in full prior to that pick-up. Thanks for leaving me stranded at San Diego airport last week. Another carrier took me h... Read More »
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Business's response - by Bobby G.on 11/3/2011
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Hey Judith,
Sorry about trouble we caused... can you send me your reservation number and I'll look into what went wrong? All reservations are pre-paid so we didn't charge you after the fact on purpose.
Once I figure out the issue I'd be happy to... Read More »
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Review 10/25/2011
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I am the administrative assistant for six executives and book travel on a very regular basis. In my 6 years in this position, I have never received such poor customer service from a company when booking travel. I called Prime Time Shuttle to inqui... Read More »
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Business's response - by Bobby G.on 10/27/2011
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Hey Keri,
I just messaged you about trying to find out who you talked to because they were completely wrong and I'd like to track it down so that it doesn't happen again to someone else.
Please send me the day and phone number you called from an... Read More »
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Review
Posted 6/6/2011
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1 Review
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0 Question
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123 Profile Views
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0 Answer
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Trustlinker since 06/06/11
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Review
Posted 6/4/2011
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2 Reviews
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0 Question
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199 Profile Views
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0 Answer
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Trustlinker since 06/04/11
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Review 6/4/2011
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I recently booked a ride to the airport through another company, but when the van showed up, it was a Prime Time Shuttle. I was confused because I didn't book through Prime Time, so I asked the driver to wait and went back in the house to call the... Read More »
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Review
Posted 5/24/2011
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1 Review
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0 Question
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133 Profile Views
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0 Answer
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Trustlinker since 05/24/11
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Review 5/24/2011
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I booked a reservation on Prime Time Shuttle for my folks who were coming to visit me because they were coming in right in the middle of the day and there was no way I could get off work early. The reservation process on line was easy and they fol... Read More »
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Review
Posted 5/19/2011
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2 Reviews
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0 Question
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198 Profile Views
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0 Answer
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Trustlinker since 05/19/11
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Review 5/19/2011
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I have never used Prime Time before, but I actually booked through Shuttle to LAX and they assigned me to Prime Time. They did a good job and it was an easy ride with a nice driver. For that price ($20), I would most likely use them again. Read More »
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Review
Posted 5/19/2011
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1 Review
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0 Question
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142 Profile Views
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0 Answer
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Trustlinker since 05/19/11
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Review 5/19/2011
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I have never used a shuttle before, but I decided to try this after hearing a commercial on the radio. It was really easy to schedule online. It was actually nice to sit back and relax on the way to the airport and not have to park, pay, take a sh... Read More »
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Review
Posted 5/17/2011
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1 Review
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0 Question
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115 Profile Views
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0 Answer
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Trustlinker since 05/17/11
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Review 5/17/2011
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Recently, my wife booked Prime Time Shuttle to get us to the airport for a weekend getaway. We have used them a couple of times in the past. Our driver picked us about 10 minutes after our pick up time, but they say to allow a 15 minute window eit... Read More »
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