Review
Posted 10/15/2012
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1 Review
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0 Question
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27 Profile Views
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0 Answer
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Trustlinker since 10/15/12
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A++
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A++
I would highly recommend Koyal to any bride or party planner! I read some pretty horrible reviews on Koyal but decided to try it out for myself. I ordered 24 Eiffel tower vases, 6 bolts of organza, purple accent lights, and a few other odds a... Read More »
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Review
Posted 8/22/2012
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1 Review
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0 Question
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33 Profile Views
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0 Answer
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Trustlinker since 08/22/12
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Olive is amazing!
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Great prices, but more importantly I've got nothing but praise for the assistance I've received. Olive has bent over backwards to help me successfully get the items I needed for my wedding in Canada. Even last minute, frantic requests have been ha... Read More »
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Review
Posted 6/19/2012
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1 Review
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0 Question
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44 Profile Views
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0 Answer
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Trustlinker since 06/19/12
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Excellent Service
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Thank you for all your help. Your customer service has been outstanding, very rare these days. You have managed to give me some peace of mind today. All your efforts are greatly appreciated and I look forward to doing more business with Koyal Whol... Read More »
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Review
Posted 6/17/2012
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1 Review
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0 Question
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41 Profile Views
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0 Answer
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Trustlinker since 06/17/12
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Thank You!
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Have to say a HUGE thank you all the way from Sydney, Australia. Dealing with your friendly and helpful staff (Shaina) from the moment I put my order in to having all my questions answered in a quick and timely manner. I was able to track my order... Read More »
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Complaint
Posted 4/22/2012
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1 Review
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0 Question
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70 Profile Views
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0 Answer
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Trustlinker since 04/22/12
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Order from Koyal at your own risk
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I ordered ONE item and waited for three weeks for it to be delivered (yes, I should have checked after 10 days). I called the company and they had no record of my order, although they had no problem taking my money immediately after I clicked the... Read More »
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Complaint
Posted 3/21/2012
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1 Review
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0 Question
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83 Profile Views
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0 Answer
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Trustlinker since 03/21/12
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BEWARE OF KOYAL WHOLESALE WILL RIPE YOU OFF!
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I would not buy another thing from this company took my $547.00 payment for wedding invitations and I never received them. I emailed and phoned the company and they did not try to help or even offer a refund. They did not even give me a receipt or... Read More »
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Review
Posted 11/29/2011
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1 Review
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0 Question
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89 Profile Views
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0 Answer
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Trustlinker since 11/29/11
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fan-tas-tic!!!!
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I have never experienced such a smooth international transaction! ordered - 3days later it arrived in germany!! the items are fantastic and I will for sure buy again!!! thank you so much to the international team behind Koyal Wholesale!!! you are... Read More »
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Review
Posted 10/22/2011
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3 Reviews
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0 Question
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169 Profile Views
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3 Answers
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Trustlinker since 10/22/11
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Review 10/22/2011
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Highly recommended. Recently ordered floralytes and centerpiece light bases for our party rental company in the UK. Really appreciate the fast communication over email with Olive. Slightly high shipping rates with Fed Ex, so could use some improve... Read More »
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Review
Posted 10/17/2011
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1 Review
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0 Question
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99 Profile Views
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0 Answer
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Trustlinker since 10/17/11
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Review 10/17/2011
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Koyal Wholesale are leaders in the special event industry. They have the best wedding & special event supplies online and their customer service team is the best. Read More »
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Review
Posted 10/14/2011
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1 Review
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0 Question
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90 Profile Views
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0 Answer
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Trustlinker since 10/14/11
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Review 10/14/2011
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I would highly recommend Koyal Wholesale to anyone and everyone planning a wedding or party!! I live in New Zealand, was a little anxious about ordering items from an overseas website. But I did, and I am so glad I did! The communication was excel... Read More »
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Review
Posted 10/6/2011
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1 Review
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0 Question
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98 Profile Views
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0 Answer
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Trustlinker since 10/06/11
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Review 10/6/2011
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As a wedding blogger I received two review samples from Koyal Wholesale: LED mini lights and cupcake wrappers. Koyal Wholesale was responsive and timely with email communication and did not pressure me to only give favorable reviews. I guess that'... Read More »
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Review 10/6/2011
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Koyal has quality products with reasonable prices. I am an event designer and baker, I will continue to use their products and refer their business to my clients. The only item I wish could be worked on is the shipping price, especially on glass i... Read More »
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Review 8/5/2011
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I placed an order with Koyal back in March,2011. I order tall cylinder vase along with rectangle vase and candle holders. I was told that the Cylinder vase would be on back order, which was fine, I was told again that they were on back order, stil... Read More »
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Business's response - by Sheetal P.on 8/18/2011
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We sincerely apologize for the inconvenience and delay that the customer experienced during the entire order process. We spoke to the customer, offered an additional discount and fulfilled the agreed upon product quantity. Read More »
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Review 7/16/2011
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Placed an order on 6/26/2011. Credit card was charged the same day for $536.xx worth of merchandise. I received a call a couple days later advising part of my order was on back order and it would be two weeks before they could ship it. Today I hav... Read More »
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Business's response - by Sheetal P.on 7/20/2011
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The Koyal family sincerely apologizes for the convenience. We emailed the customer on 07/19/11 stating that her partial order has been filled and shipped out via FedEx. We notified the customer that the remaining product, clear beaded sparkle garl... Read More »
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Review 5/30/2011
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Very unhappy with service. I ordered 4 candelabras from Koyal wholesale on their website. 3 of the 4 of them arrived broken. I tried calling their 888-98-KOYAL number. Every single time I called I got a busy signal or a the "voicemail is full". I... Read More »
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Business's response - by Sheetal P.on 7/20/2011
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The Koyal family regrets the convenience that the customer has experienced, but we did take measures to rectify the situation. We sent the customer an email on 06/01/11 stating that we could provide the customer with a credit of 50% of the value o... Read More »
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Review 5/26/2011
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I wanted to let you know that I absolutely love the glass vases and favor boxes -- I received my package today!! I've done a great deal of ordering on line for my wedding, and out of every company I've had to deal with lately, I am happiest with y... Read More »
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Business's response - by Sheetal P.on 5/27/2011
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Thank you for your kind words, and for highlighting the service provided by customer service agent, Maye. We will pass along your comments to Maye's supervisor. We look forward to working with you again. Read More »
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Review 5/19/2011
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Did not have good customer service at all. Was told twice by different people that my paper lanterns order would ship 2-3 business days after it was processed, and it was not. I also had to purchase a size larger than what was available, even thou... Read More »
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Business's response - by Sheetal P.on 5/27/2011
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Customer's order was shipped well within the timeframe stated on our site. Customer placed order on Thursday, 5/5/11 and order was shipped on Wednesday, 5/11/11. Our policy states that during peak periods, such as summer, order processing time is... Read More »
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Review
Posted 2/16/2011
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1 Review
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0 Question
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128 Profile Views
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0 Answer
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Trustlinker since 02/16/11
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Review 2/16/2011
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I just received my second order from Koyal Wholesale. The personalized aisle runner and the silk rose petals matched my grandaughter's wedding colors perfectly, and the event was so special. Thanks again.
I had spoken with a customer service re... Read More »
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Review
Posted 2/3/2011
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2 Reviews
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0 Question
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120 Profile Views
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0 Answer
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Trustlinker since 02/03/11
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Review 2/3/2011
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I was reading the other testimonials and couldn't agree more with the happy customers. I'm sorry for the customers who did not have a great experience. This is the first e-commerce site where people have been friendly and helpful. I've spoken to t... Read More »
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Review
Posted 11/28/2010
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1 Review
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0 Question
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97 Profile Views
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0 Answer
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Trustlinker since 11/28/10
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Riverside, CA
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Review 11/28/2010
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I wanted to write you a quick note to let you know how helpful and reassuring Sara has been. I ordered the paper lanterns and glass vases and was concerned because I did not see a tracking number for my package. She took the time to call me and le... Read More »
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