Complaint
Posted 5/6/2009
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1 Review
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0 Question
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16 Profile Views
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0 Answer
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Trustlinker since 05/06/09
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Review 5/6/2009
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TERRIBLE CUSTOMER SERVICE.
There are two main issues. I never received my deposit back, and I believe that I was wrongfully charged with cancellation fees. I had a 2 year contract with Helio, which is now owned by Virgin Mobile. At the time of... Read More »
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Complaint
Posted 5/26/2008
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2 Reviews
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0 Question
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67 Profile Views
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0 Answer
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Trustlinker since 05/26/08
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Review 5/26/2008
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This company gets a masters degree in crape and bull!!!!! The desirve the most horrific,lieing,cheating award with out a shadow of a doubt. I sent a certified letter to Sky Dayton and no response. My problem has been since Sept. 2007 and still no... Read More »
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Complaint
Posted 5/12/2008
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1 Review
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0 Question
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13 Profile Views
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0 Answer
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Trustlinker since 05/12/08
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Review 5/12/2008
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STAY WITH YOUR CURRENT CARRIER!! I HAVE BEEN WITH HELIO AND HAVE HAD NOTHING BUT A HEADACHE OF NUMEROUS OVERCHARGES AND COUNTLESS HOURS INVESTED INTO CUSTOMER SERVICE CALLS THAT LEAD TO ME BEING MYSTERIOUSLY DISCONNECTED ON (FROM BOTH MY CELL AND... Read More »
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Review
Posted 4/21/2008
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1 Review
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0 Question
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14 Profile Views
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0 Answer
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Trustlinker since 04/21/08
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Review 4/21/2008
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This is the email I sent their corporate their complaints department......
On 4/21 I called your company about the warranty you offer for your devices. The warranty is vague, but seems to cover hardware defect. My phone's menu button simply st... Read More »
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Complaint
Posted 3/13/2008
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1 Review
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0 Question
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16 Profile Views
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0 Answer
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Trustlinker since 03/13/08
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Review 3/13/2008
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Well I am just starting the process of a huge war with Helio. But I figured I would go ahead and let other people know about this company before they sign a contract! I started a contract in June of 2007 with Helio because I thought the phones wer... Read More »
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Review
Posted 2/1/2008
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1 Review
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0 Question
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20 Profile Views
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0 Answer
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Trustlinker since 02/01/08
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Review 2/1/2008
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Just recently I have had a problem with their service. But it was more of a technical error and didnt get resolved until I filed a complaint with the Better Business Bureau AND contacted the company directly.
Overall, I do love the service and... Read More »
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Complaint
Posted 1/14/2008
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1 Review
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0 Question
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21 Profile Views
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0 Answer
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Trustlinker since 01/14/08
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Review 1/14/2008
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It seems to be very apparent that these problems with Helio are problems that EVERYONE has so maybe they will listen one day and change before their company grounds themselves into non-existence. I will tell my story anyway. I ordered a new phone... Read More »
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Complaint
Posted 1/5/2008
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1 Review
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0 Question
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20 Profile Views
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0 Answer
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Trustlinker since 01/05/08
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Review 1/5/2008
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Around August or September of 2006 I was tired of my bland phone and saw an ad for Helio on mypspace.com.
The ad said "No contract, no ttermination fees, cancel whenever you want." That sounded good to me so i signed up. Little did I know I was e... Read More »
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Complaint
Posted 12/14/2007
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1 Review
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0 Question
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16 Profile Views
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0 Answer
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Trustlinker since 12/14/07
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Westland, MI
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Review 12/14/2007
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On July 4, 2007 I ordered a Helio Cell Phone & accessories for $249.10. The Customer Sales did state a 'return it within 30 days for a full refund' policy. A day after the transaction I had 2nd thoughts about a 2nd cell phone I really didn't need... Read More »
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Complaint
Posted 11/13/2007
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1 Review
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0 Question
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16 Profile Views
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0 Answer
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Trustlinker since 11/13/07
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Review 11/13/2007
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Date may be slightly off.
August 9, 2007 I ordered a Helio Heat. Yes, the Customer Sales did state a 'return it within 30 days for a full refund'. A day after the transaction I had a bad feeling and went to the web's Rip-Off Report. Lo'& Behold, t... Read More »
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Complaint
Posted 10/20/2007
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1 Review
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0 Question
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13 Profile Views
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0 Answer
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Trustlinker since 10/20/07
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Review 10/20/2007
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This was the WORST CONSUMER EXPERIENCE of my life. It was trouble from the beginning, and now trouble over a month beyond when it should have ended. As the other reviewer stated, their "30 Day Total Happiness Guarantee" is anything but.
First of... Read More »
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Review
Posted 10/2/2007
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1 Review
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0 Question
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15 Profile Views
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0 Answer
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Trustlinker since 10/02/07
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Review 10/2/2007
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when sending in your monthly payments, please make sure you use a credit or debit card. if you send it by way of mail, you can look for your service to be turned off.i had several experiences where as i sent in payments that were reported as never... Read More »
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Complaint
Posted 9/14/2007
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1 Review
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0 Question
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19 Profile Views
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0 Answer
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Trustlinker since 09/14/07
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Review 9/14/2007
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The "30 Day Happiness Guarantee" is anything but that.
I got the phone and the plan at a Helio store in Manhattan, NYC. After a week, I decided to cancel. I was not happy with it. I brought the phone back and the cost of the phone was credited b... Read More »
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