Complaint
Posted 12/19/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/19/15
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MORENO VALLEY, CA
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Customer Service: Unacceptable/Unprofessional
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I was a member of Riverside County Schools Credit Union aka Altura Credit Union which I am a member of. Since Altura has taken over Riverside County Schools, Altura places no value on customer service. Members do pay Altura's staff's salary. I cal... Read More »
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Complaint
Posted 5/20/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/20/15
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RIVERSIDE, CA
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Altura is not a credit union at heart.
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I have been with this bank for year and at first they were great. Now that has changed. This bank runs similar to B of A. They fee you to death and their customer service is horrible. I can't tell you how many times I had to wait in super long lin... Read More »
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Complaint
Posted 1/27/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/27/14
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Don't Bank Here!!!
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This is my last communication with them: You have been disconnected from the chatroom for some reason. If you have further queries, please close this window to lodge another chat request. Kathy : okay - sorry frustrated. Kathy : hi Ivette: I am st... Read More »
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Complaint
Posted 4/15/2013
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1 Review
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0 Question
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10 Profile Views
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0 Answer
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Trustlinker since 04/15/13
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Complaint
Posted 4/16/2012
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1 Review
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0 Question
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65 Profile Views
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0 Answer
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Trustlinker since 04/16/12
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Leaving after Twenty five years of membership.
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I was a member for over twenty years. After too many mistakes, poor encounters with customer service, and unsatisfactory resolutions to most problems, I contacted management and said I would be removing all of my funds. No one tried to stop me or... Read More »
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Complaint
Posted 9/26/2011
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2 Reviews
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0 Question
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45 Profile Views
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0 Answer
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Trustlinker since 09/26/11
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Corona, CA
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Review 9/26/2011
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I am changing banks as soon as possible they really don't take care of their customers and its very sad because I have been banking with the credit union for a while. I had some problems with the bank I don't feel like sharing in detail, I just re... Read More »
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Complaint
Posted 5/6/2011
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1 Review
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0 Question
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53 Profile Views
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0 Answer
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Trustlinker since 05/06/11
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Review 5/6/2011
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After 10yrs of loyal banking they refuse to return a their fee of $30.00 when it was their error. I was online transferring money and their system kicked me out to charge me $30.00 for a $3.00 charge that had been pending for 3 days that came in a... Read More »
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Complaint
Posted 4/19/2011
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1 Review
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0 Question
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41 Profile Views
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0 Answer
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Trustlinker since 04/19/11
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Review 4/19/2011
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This company makes their money through deceitful and outright bad business!
I started a "FREE" checking in good faith with account with Altura Credit Union in August of last year. I was told there wouldn't be any checking fees. I just had to pay... Read More »
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Complaint
Posted 2/4/2011
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1 Review
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0 Question
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45 Profile Views
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0 Answer
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Trustlinker since 02/04/11
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Review 2/4/2011
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I have banked with Altura for the past 10 years and until recently I was satisfied with their service. In July of 2010 I made a large deposit and the teller deposited the funds into the wrong account. I discovered the mishap after I was charged NS... Read More »
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Complaint
Posted 10/19/2010
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1 Review
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0 Question
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52 Profile Views
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0 Answer
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Trustlinker since 10/19/10
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Review 10/19/2010
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October 19, 2010
Attention Mark Hawkins / President and CEO Altura Credit Union
On 10-8-10 My Wife made a Deposit of $5,000 to open a New Account. At the time in the Moreno Valley Branch I was treated with the upmost respect and consideratio... Read More »
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Complaint
Posted 7/21/2010
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1 Review
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0 Question
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54 Profile Views
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0 Answer
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Trustlinker since 07/21/10
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Riverside, CA
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Review 7/21/2010
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Last month I visited the Altura CU branch on 14th Street in Riverside, it was a Saturday and I wanted to deposit a check. As usual I filed out the deposit slip and waited for a teller to be available. Finally at about 12:40pm I was finally helped... Read More »
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Complaint
Posted 7/20/2010
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1 Review
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0 Question
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67 Profile Views
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0 Answer
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Trustlinker since 07/18/10
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Riverside, CA
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Review 7/20/2010
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I went into Altura yesterday to dispute charges made on my account. I even brought in a copy of my bank statement they provide on their website. I first asked Diana Burnett,(who works there) what is the courtesy pay feature and does that mean as o... Read More »
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Complaint
Posted 6/25/2010
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2 Reviews
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0 Question
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112 Profile Views
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0 Answer
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Trustlinker since 06/25/10
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Perris, CA
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Review 6/25/2010
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I called to get information that I was previously given mis-information about and I was treated with extreme disrespect, constant interrupting, mocking, and the poorest customer service I have ever received. This was from Brenda the branch manager... Read More »
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Review
Posted 5/5/2010
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1 Review
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1 Question
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167 Profile Views
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0 Answer
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Trustlinker since 05/05/10
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Riverside, CA
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Review 5/5/2010
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I recently had a concern with Altura CU due to their assesment of $90 in charges to my account. After complaining to the Better Business Bureau and posting my concerns on this forum they refunded the fees back to my account.
Thanks Altura from... Read More »
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Review
Posted 1/12/2009
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1 Review
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0 Question
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85 Profile Views
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0 Answer
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Trustlinker since 01/09/09
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Gilman Hot Springs, CA
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Review 1/12/2009
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I've always had great service with this facility. When I need to speak to someone live I can usually reach someone, even on weekends. Read More »
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