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Review 2/2/2010
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I purchased an Alienware computer for $1800.00 from this company through ebay for my son Christmas present in 2007. In February 2008 the computer malfunctioned and started smoking in the middle of one of his classes at school. I contacted them and told them what happened and sent the computer back. After 8 months of back and forth they told me they would repair it for a fee of $250.00 which I paid. I got the computer back a day before Christmas of 2008 and it did not even turn on. I phoned them and they kept promising to send me a new one. I sent it back again two weeks later and they have been avoiding my phone calls, putting me on hold then hanging up and refuse to answer my emails.
This company just ripped me off. Over two years later and paying for shipping back and forth,repair fees etc. They are heartless people who take your money and just don't care. I even contacted them today and the manager Jerry put me on hold then hung up on me, when I called back he refused the call.
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