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Review 1/29/2008
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On 19 November of 2007 I turned my monitor in for warranty repair, 11 Months after I had purchased it for my son for XMAS. I was told that after 10 business days to contact your support center in California, and a replacement monitor would be shipped to me if my monitor could not be repaired.
Needless to say, I have now called you call center at least 8 times, and have still not been able to get confirmation of when I would receive a replacement monitor. Today (Jan 29) I was told that my customer care rep's supervisor is just too busy to talk to me, “a very unsatisified customer”, My customer care rep, (xxxxxx), also informed me that there were no notes on my account regarding my last call, I believe the 24th of Jan, when I was told that a supervisor would call me in approximately one hour. He informed me that he had upped me so that my monitor will be shipped with 3 day shipping, but on the other had he also informed me that there are none of my model available to be shipped! Great!
So, I spend from 30 minutes to 1 hour waiting every time I call, (appx 8 - 10 calls now), and get absolutely no satisfaction, and am not able to go up the chain to speak to anyone who may be able to assist me. Is this the purpose of your call center, to divert customers, get them off the phone, and hope they go away. Is this how you expect to sell monitors to customers in the future. I am going to put my chain of events out via the web to inform people of my situation, and my dissatisfaction, and I am going to send emails to everyone I know, and have them send it on to everyone they know, and hope it hits the millions of customers available. I am also going to contact the better business bureau to find out what kind of support you are/are supposed to be providing, and if there is anything I can do.
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