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Review 1/2/2009
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Brittany is right!! This company is a NIGHTMARE.
The fact that I have had almost the EXACT SAME experience as noted in her review indicates systematically poor business procedures. I too ordered 1 Tobi and was sent (and charged) for 3. I noticed the charges on my account and immediately called to inform them of their error. Instead of correcting the problem, they told me that I would have to wait until I received the 2 steamers I did not want and send them back. I had to call SEVERAL times to get the return labels. The phone line for this company, presumably in India, is so bad that on every occassion I called, I had to explain my situation at least twice (up to five times!) because the call was dropped while I was on hold (which is generally at least 15-20 minutes).
I returned to packages after finally requesting the labels be sent to me via email. It has now been 2 months since their mistake and I have not received the refund for the 2 unwanted steamers. They are telling me that their warehouse has not received the packages and that I should have had the packages insured. This too is unreasonable since I should not have to pay anything to return a product I never ordered. I have been more than cooperative and have spent HOURS on the phone (mostly on hold) with them, have followed up and been patient more than any reasonable customer should. Yet they are not willing to, on good faith, provide me with the refund. The chances that they received the product but are not giving me credit for it is very high, as I have definitely returned the product in the exact method they requested and they have already proven to have very poor record-keeping and follow-through. The product is fine but be prepared for the run-around when dealing with customer service.
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