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Beware of Deceitful, Unethical Practices
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The following complaint has been submitted to Spokeo, the BBB, and other agencies:
Transaction date: 08/08/2023
Spokeo Case: #4422590
This company's practices are nothing short of deceitful. They have 1.1/5 Stars on BBB (average of 143 Customer Reviews), 490 complaints closed in last 3 years, and 200 complaints closed in last 12 months. Unfortunately, I did not do this research before using them.
My encounter with Spokeo began innocently enough with a Google search, where they enticingly advertised "free" phone searches (as shown in Image A). However, what followed on the next webpage was a far cry from the promised freedom, as I was unexpectedly charged $0.95 for the search (as displayed in Image B).
In my pursuit of a simple phone lookup, I reluctantly decided to pay the nominal fee. Yet, nowhere in the initial two web pages (A & B) did Spokeo make it explicitly clear that a mandatory enrollment in their membership trial was a prerequisite for accessing this supposedly "free" phone search. Their cunning advertising tactics succeeded in tricking me into believing that the $0.95 charge marked the end of my interaction with the company.
However, as I progressed to the third page to complete the payment, a minuscule note, artfully hidden in tiny font, eluded my attention, thanks to their deliberate use of inconspicuous small print. The clause read, "Cancel anytime. After your 7-day free trial, you will be billed $29.95 per month," a detail I regrettably overlooked at the time.
To my dismay, I received a notification that the so-called "free trial" had concluded, and Spokeo was now extracting $29.95 from my account. On the same day, I reached out to both PayPal and Spokeo, seeking to dispute this unjust charge, only to face rejection days later.
I have utilized their service solely for a self-test, with no intention of fostering any form of business relationship with this disingenuous entity. I demand a refund of my hard-earned money, as my encounter with Spokeo has left me deceived and incensed.
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