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Use antiquated equipment and automatically renew your contract even after the 3 years is up...beware
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We used Security Networks system for 3 years. Originally at our first home, and then again after we moved. Our second home was wired for a security system, but their techs couldn't get it to work so we ended up with sensors on all the doors and windows..basically they didn't use the wiring already installed in the home. So a little after 3 years we kept the service, but then wanted to switch to a cellular system. They said no problem....tech came to install and starting putting in a huge box with an antennae right on our wall. THEN he said he wasn't sure he could get the wires connected to our pad so he was going to leave a wire exposed outside the wall. Well that was the end of it and I told him nevermind...I don't want a piece of junk system, and he admitted there was much better technology out there where I didn't need any of that old stuff but Sec. Networks wouldn't agree to give it to us. So, I told him and another person on the phone we were just cancelling. 3 months later I see we are still being charged...when I call to find out why they said I never put it in writing. IF they had told me to I certainly would have done so...then they tell me that after my 3 years I was locked in automatically for another year and that I needed to pay up until the year was up. This all and they provided no service b/c I had no land line anymore, and they took back the cell unit. I tried to file with my bank, but b/c I didn't have anything in writing they were able to keep those extra months of my payments. Will always read the contract fine print from now on.....what a joke of a company!
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