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Business's response - on 1/21/2011
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Response from General Manager Repipe Specialists, Inc
There are always two sides to every incident, this one not being an exception. Following are additional facts as they occurred. The customer signed a contract on 10-13-10 to replace the incoming hot and cold water lines with copper piping. We completed the pipe installation on 10-18-10. The customer signed the “Final Walk-through Checklist” noting that all was in order. Patching of holes began afterwards and there were some time availability delays here.
The Antioch city inspector went to the property on 11-18-10. Everything was approved except for one opening on the shear wall. He wanted the plumber to put in extra blocking in the shear wall. Afterwards it took several calls and an email over a period of a month to arrange to go to house to make adjustments. We finally made contact with the Smiths on 12-16-10.
The Antioch city inspector approved work on 12-20-10. He made one suggestion that we put in a few more nails, which was done right away. Every other aspect of the repipe was completed, inspected and approved at this point.
The homeowner, Mr. Smith, however was now unsatisfied with the City Inspector's approval of the shear wall even though it was done per code and wanted further inspections done. We offered to have a restoration company come out at our expense, to inspect the stucco hole and shear wall. On 12-21-10 we spoke to Gayle Smith, to let her know that an appointment was set for 12-27-10 for the restoration company to inspect the wall. When we discussed patching the hole after the restoration was complete, the wife got upset and wasn’t sure what she wanted us to do and then she finally said she would speak with her husband and get back to us as to what they wanted to do regarding the hole.
There was no contact from homeowner since, except their request to bank to reverse charges on credit card for work performed and this complaint.
Joe-- General Manager
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