Katherine W.'s review of Proactiv Solution

Proactiv Solution

 
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Customer Reviews & Ratings
Complaint Posted 11/21/2012
. 2
. 0
Billing Problems! Unresolved issues and no one knows how to help me.
Company states that I have an outstanding balance. I ordered Wen in July 2012. I love it, but have been given the run-a-round about an outstanding Collections debt. I ordered Pro-active in 2010. I cancelled because it caused my skin it burn and peel. I cancelled and they charged me for a product I never received. I made numerous calls in 2010-2011 for Cancellation. Spoke with a lady who refunded the charge and closed account. Thought everything was good until now! I am a Wen customer and was suppose to receive products but they will not ship them to me because I am in Collections? I have made several calls in October 2012 till now. No one can tell me how to fix problem. They sent me to the Company runs Collections. They said I had no other choice than to pay for a product I never received. They told me to call Pro-active again. I spoke to another agent. Now they can’t find any information on my account other than in collections. I am a truthful person, if I would have received a product I would have sent it back. I had no other calls, bills sent, or contact about the issue. I'm at my limit with this company. I love my Wen! I do not like the false promises or that fact that no one can help or can even find records. I would like to fix this problem. Wen works great for me. It is nice to have auto-ship and the charge split into 3 payments. I did not think I would have so many problem with a reputable company.
 
 
Business's response - by GR CETon 1/23/2013
Dear Katherine, thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.proactiv.com/lp/cet/. You are also welcome to send an email to us at customerservice@guthy-renker using the subject line RE: Trustlink Review. Please make sure to provide your full name and address as well a contact phone number where we can reach you. This will allow us to locate your account and contact you with a resolution in a timely manner. Thank you very much and kindest regards, Guthy-Renker LLC, Corporate Escalation Team
 
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Additional Business Information
Hours   Customer Service: 1-888-961-0020 (24/7) www.proactiv.com/lp/cet Phone   (760) 773-9022 Address  
Website   http://www.proactiv.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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