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Review 3/13/2010
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The crew from New Pipes Now did a great job on our copper repipe in our house. I got multiple estimates and New Pipes was the best estimate and I also liked the guys the best from the beginning. They were honest, professional and thorough and I trusted having them in my house. Also, I have a baby and they were very careful about keeping things clean which I really appreciated (both on the initial estimate when they went under the house and during the repipe process). Rob and everyone are very nice and very concerned that they did the job perfectly.
I am writing a long review because they really went out of their way to get our job right on multiple fronts. First, when I first got the estimate (which was supposed to be only for 30 days), we decided to wait for awhile. A few months later, after being away from home for a couple weeks, we came home to orange water and decided to get the new pipes. About a week later we had new pipes for a great price- they are really fast. Also, some tile had to be ripped out in the bathroom and they brought a tile guy who matched it perfectly and did a great job. I think his price was also pretty good. New Pipes Now also got all the permits and stayed and waited with the inspector to get the work passed. They also did a walk through at the end of each day.
We also had them install a water heater pump (so the water would be warm in the morning) and they also put in a gas line to our fireplace. There were initially some banging with the pipes (at different times of the day and based on different water pressures coming in from SJ water) and they diagnosed the problem and fixed it.
Basically, Rob and everyone at New Pipes takes their business very seriously and we are extremely happy with the work they did. We are happy to have a good plumber now (they have 24 hour service which we've used once at 6am) and recommend them highly.
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