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TERRIBLE software, worse business practices.
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Bottom line: This software does not do what it offers.
More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I cancelled.
Luckily this was all during recorded conversations and written messages, so I was able to contact my credit card and receive credit for the funds spent. But the hoops they make you jump through make it not worth it. DO NOT SIGN UP FOR MINDBODY. THEY WILL SCREW YOU OVER.
Other complaints:
-I spent over 60 horus over teh space of about 6 months trying to get it set up. Ultimately was not able to get it to work the way that I wanted.
-The salesman offered a great offer when I started up. It was not honored.
-Later when I express frustration an account retention specialist made a better offer.
Though I offered written proof of the offers I was given by their personnell, they did not honor them.
The only saving grace is there customer service representatives, who are quick to empathize, apologize... and then continue to not deliver.
(I wouldn't be surprised if this company had a high turnover. You can hear it in the CSR's voice- they are disappointed as well.)
Dont sign up for mindbody.
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