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Wrong Leather, Missing Pull Down Tray, Faulty Coupling Mechanism
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I ordered a red and black sectional 4084 from lafurniture sometimes around March 2017. They had sent swatches for the following types of leather: "bonded ", "Italian", "genuine", "top grain Italian", in ascending order for price. I chose genuine leather.
In order for the sectional to fit my place, I had to remove a piece. I specifically instructed that the piece with the pull down tray and cup holder should NOT be removed. It will preclude the need to fit a side table into my relatively small living room.
All the communications and orders were done via email.
The sectional arrived July 14th and it was immediately obvious that the item delivered is NOT what I ordered.
The pull down tray with cup holder was not included.
Also, the leather used on 3 of the pieces is not genuine leather. It was a combination of cheaper "Italian" leather and some other leather that was not on the swatches mailed to me.
Lastly, I could not fit the pieces together because the coupling mechanism is faulty.
I immediately contacted Lynda, the sales rep. She was responsive but said the leather could not have been mixed up. As regards the pull down tray with cup holder, she asked Oleg of VIG who she cc'ed to respond. He never did. For the next 3 months it was a game of hide and seek.
I contacted Better Business Bureau to file a complaint but lafurniture did not respond. After numerous calls, I got Desi de la Garza on the phone who tried to lecture me on leathers. I pointed out to him that the leather on the sectional is not the genuine leather on the swatches and sent him pictures with the swatch leather side by side with the other 2 leathers used on the sectional but he refused to accept that the company made a mistake. As regards the pull down tray with cup holder, he said "I have reviewed your emails and complaints and have determined that you did not order the piece with the cup holder". He then went on to quote an email that has absolutely no bearing to the order to support his "determination". He made no mention of the mails exchanged regarding the order including one where the picture of the piece to be removed was marked with an "X". He was not interested in solving the problem, or maybe he lacks the capacity.
This review is to let the public know my experience.
This business is NOT accredited by the Better Business Bureau so BEWARE.
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