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They don’t care
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There are good and bad in everything so I will start with the good. Girls up front are nice. Sean and Brian are very nice with good customer service. Machines are ok but outdated and often broken. Big and spacious gym with lots of amenities. Mow let’s get into the not good parts. I wanted a trainer so I got Randall he never asked if I had any limitations, injuries or pain in my body. He just told me in my assessment about my BMI snd how to reach my goals. At the assessment he ran me through exercises. . Then set up first training. Went to training and he put me on treadmill for 5 to warm up then ran me through exercises no true stretching.made me do back stretches where you bend at hips with pole First round brought me lower back pain and when he asked how i felt i said i had pain in my lower back because you see I have pelvic and hip issues from birth and get lower back pain but when i tried to tell him he cut me off and over talked me and told me we have 2 ears and a mouth for a reason. He then ran me through more exercises and the same back bending stretch he calls it. On the 5th rep my back twinged in pain I dropped 5 inches and yelped in pain. He put me on the mat rolled me out and then used massage gun. Then he made me do 3 planks. I was in horrible pain. He made me go into sauna instead of putting ice on it. I signed up for training and paid my first installment. We t home I could barely sit or walk. I missed the next day of work. Monday went i to work in pain. Randall called me 4 times checking on me. I called and emailed Capri 2 times. She did nothing except tell me to can el through Randall. I went to corporate told them my story all they did was refund me and cam el training. Honestly nobody truly cared. Maybe Randall cared about his job and rep but not me. Do not get trained here they don’t give a damn and its overpriced. Its 7 days and I am still iI ampain trying to heal. We are looking elsewhere for a new gym.
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