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Review 10/19/2011
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There is a reason why there has been a CLASS ACTION LAW SUIT filed against LA Fitness and their personal training contracts. This company has some of the worst business practices I've ever experienced. Their primary concern is the money they collect from you, NOT the personal training they provide, which is mediocre at best. You are just a number to them.
I was sweet-talked into the training contract when I signed up for their gym membership back in October 2010 at the Dulles, VA location. What they don't tell you is that you only have 3 DAYS after you sign up to cancel the contract. After I started training with them, it was evident that the trainers didn't really care about what my personal goals were. I was handed off to numerous trainers because many of them either didn't care about what my goals were or they stopped working for LA Fitness for one reason or another.
There was ZERO CUSTOMER SERVICE from the gym. With only one exception, nobody at the gym even wanted to speak to me. Every time I came in to discuss my options and my issues with the training I received, I was always asked to wait around until the next guy could get to me. Nobody there wanted to help me.
After becoming dissatisfied with the training, I pursued canceling it. There are next to NO OPTIONS to cancel. Aside from moving far away from your location, you're screwed. After I signed up, they actually built a newer location closer to my house and I tried to move to that location. They wouldn't let me unless I signed a new contract that actually cost more, I couldn't believe it!
I even tried to contact Sam Park, who is the VP for Personal Training in my area (Northern Virginia) and asked for help and explained to him my grievances. I NEVER HEARD BACK.
DO NOT waste your time or money into this company. As other reviews have shown, LA Fitness only cares about the money you owe them. You are just a number to them, a number that pays a lot of money for a lousy service with absolutely zero customer service. BEWARE.
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