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We had a HORRIBLE experience here.
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We had a HORRIBLE experience here. My girlfriend dropped off our dog for a grooming at 8AM. There were no calls or texts to update how our dog was doing. Six hours later I get a call saying he is ready to be picked up.
A check-up exam was supposed to be completed by the time I arrived. It WASN'T. The receptionist was totally DISORGANIZED and couldn't even find the medical file. She asked if I wanted the vet to check him at that point (since they didn't earlier) and I said okay.
It took the vet about five-ten minutes to do the exam, which I found to be incredibly fast. How do you thoroughly check a dog in that amount of time and still hold a DVM license? That is unbelievable to me. On top of that, when I asked to speak with the vet about lumps on my dog's skin, she was unavailable, because she was with another patient. Really? This is how you treat first time customers??
When they brought him out he seemed FRIGHTENED & TIMID. He wasn't his usual self, wagging his tail, and happy to see me. He yelped a few times when I was holding him on the leash, like his neck was HURTING.
When we entered the apartment, he went directly under the bed, and he was SHAKING, WHILE FACING THE WALL. He still won't come out. He seems like he is in PAIN and I will take him to another vet, if he isn't feeling better soon.
After he went under the bed, I called the complex and amazingly their only manager is out of the office, and the only one to speak to is another receptionist.
Please take your pets somewhere else to be groomed and receive medical attention. I'd hate for others to have the same experiences we did with this place.
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