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Review 10/23/2011
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whatever you do... DO NOT HIRE this company! Caroline (the owner) is the most unprofessional person I have ever worked with, and choosing her for my wedding is the only thing I wish I could take back about that day. Getting in contact with her before my wedding was next to impossible. We had paid her in full right away- which was a huge mistake. If I had a question, I would email her, text message her, and call her. It took WEEKS for a response, every time. I should have cancelled her service right then and there, but weddings are hectic- and I was far too busy doing other things than having to worry about firing her and finding a new company. She was rude and short, and unprofessional in all of our conversations, and always left me feeling uneasy.
For our engagement photos, I had to track her down to get a date to where we could finally have them taken.
The day of our wedding came and she was late. When it came time to set up for our wedding, she couldn't assemble our archway, so she gave up and my groomsmen ended up doing it! then, we ordered our canvas to be displayed at our wedding. Not only did she bring a photo we didn't ask for- but she edited it horrible and the photo had to be tossed in the trash. I sent her a picture of what had to be added to our cake, simple flower pedals- and instead, she added leaves and sticks, and whole flowers not even in our wedding colors. I know this sounds petty, but everything just kept adding up.
After the day was done, she failed to tell me it would take 3 months to receive our photos and video. But you would think that after 3 months of waiting, they would all be edited and look like the ones she posts on her site, right? wrong. they were not edited at all- and our video came 2 weeks later, put together and edited poorly without any input from us as to what was included and what was not included in the video. When I asked for the raw footage or to please have some input into a remake- she said it was her videographers policy not to give raw footage and refused to give me his contact information. We are now choosing our best 100 photos to be sent back to make our photo album, which she just informed me will be another 60 days to receive.
It has been a struggle, a fight, and a disappointment from the very beginning. I never write negative reviews on anyone, i just don't believe in spreading negative energy, but I'm doing this to save the aggravation for any of you who may read this. Shame on me for not getting rid of ICA photography before our wedding. ANYONE could have done a better job. DO NOT hire this company.
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