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Review 11/1/2010
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We've used these guys a few times for standard stuff and they worked out fine. When it came to honoring their warrantee this time around, they just said no. We had Joe to the first service and with his sales pitch he said there's a 60 day warrantee to come back and snake as often as it’s clogged within that time period, for free.
The second time they came out, my wife was talked out of the free snake and ended up paying another $150 for Mario to run a camera. By the way, everything is always 30-40% off with these guys, so don’t think you’re getting a special deal. Today, the third time they came out within a month, Mario tried to charge us half price from the discounted price. After 25 minutes of explaining to him the simple concept of 60 day unlimited snake warrantee and 3 calls to Gilbert, he agreed to snake it one more time for free and then he will end the warrantee ahead of schedule.
Also, I don’t know if it was an honest mistake or not, Joe backdated the original receipt one month. This was one of the arguments Mario tried to use at first saying that there was only a few more days left on the warrantee instead of a month. Mario tried to explain that Joe misrepresented the warrantee and they weren’t responsible for his mistake.
I’ve never dealt with a completely honest plumbing company. Roto Rooter is actually worse. If there actually is one in the South Bay, I’d like to know.
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