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Leaking fuel sensors and gas tanks on 2003-2009 Mercedes Vehicles & Terrible Customer service
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Leaking fuel sensors on Mercedes Vehicles and Terrible Customer service
Everyday I run into more people with this problem the dealers and Mercedes Benz Corporate are very uncooperative about it . If you are lucky they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. Mercedes is getting hundreds of calls a week on these Leaking tanks and sensors. This will end bad for Mercedes, One day in the near future someone's house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.
We had the problem in our CLK550 2007 The dealer Fletcher Jones of Newport Beach Gave us nothing but trouble and getting the problem fixed the car has 7000 miles on it. Trevor Thornley and Heather Lewis the Customer service representatives only compounded the problems with his lack of knowledge and his inability to properly communicate with customers. We asked on no less than six occasions that we would like to speak with Garth Blumenthal the General Manger and only got the run a round from Trevor. In our opinion Trevor has no business communicating with upset customers. We were so frustrated in dealing with him we had the vehicle sent over to Anaheim Mercedes to finish the repairs. "We will never again step foot in Fletcher Jones Motorcars of Newport Beach". They have lost Our entire Families business Forever. and depending on the outcome on how Mercedes Benz Corporate deals with our claim to be reimbursed for all our out of pocket expenses on for the repairs made at Mercedes of Anaheim. They may lose any future business. We can honestly say that this was the worst stressful unprofessional customer service we have ever experienced at any dealership.
FJMC have ZERO interest in customer retentions. They care about one thing ONLY "PROFITS and the Bottom Line".
We will never buy from them again. They have made us into a huge detractor. We will go out of our way to publicize this experience and make sure as many people as possible will know about their lack of customer service and commitment .
Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA and Trevor Thornley.
For NOT doing the right thing for their Long term Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a 300,000 vehicles are using these defective Sensors (I think it could be a lot more). After doing some research online We found that there has been a class action lawsuit filed against Mercedes Benz of America for these defective Dangerous Leaking Fuel sensors and Fuel Tanks. ( see the link below)
http://www.scribd.com/doc/100877072/mercedes-lawsuit.
Keep in mind these sensors are located directly under the rear passenger seats under a access panels. In our vehicle we actual smelled the gasoline in the cabin and the garage. The entire interior still reeks of old gasoline and we don't even want to drive the car. Anaheim Mercedes told us to leave the windows down and it will dissipate after time (Ya Right) Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.
Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to warn consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to ours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).
Attn: Heather Lewis from Fletcher Jones Motorcars.
Please do NOT reach out to me and respond to my complaint.. You have already done enough.
Thanks
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