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Review 2/18/2010
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A couple of months ago I was approved for a car loan. I spoke with "Kristie" (in the lending department) several times over the phone during the approval process. She told me that I was approved at 6.50%. I even called twice to verify and everyone that I spoke with told me not to worry that everything was OK. On my way to the car dealer I called them just to make sure and they reassured me that everything was fine. The next day after I bought the car, "Kristie" leaves me a message at my cell phone telling me there was a change in the interest rate. I couldn't believe my ears!! I complained. Thank God I had the exact dates and times I spoke with her and everything was recorded. Even with the recordings as proof, the supervisor apologized but said they really couldn't give me that interest and that the best they could do was 7.50%. Unbelievable!!! So these people actually waited for me to buy the car in order to tell me that my interest rate on the loan was different!!! It is only 1 point difference but still it is NOT OK. I missed my chance for the car dealer to match the same interest as long as I financed with them. I left a message to the CEO today because I realized that he needs to know what happened. So I am waiting for a phone call...Let's see what happens!
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