anton i.'s review of Excel Home Furnishings

Excel Home Furnishings

         
Customer Reviews & Ratings
Complaint Posted 5/20/2012
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OWNER IS A SCAM, DO NOT PURCHASE FROM HERE
I walked into the location on Barranca in Irvine, CA found a sofa and loveseat that I liked and noticed a small scratch on the left arm of the loveseat. I spoke to a guy named Anton. Not quite sure if he was the manager or owner but we made a deal for both the loveseat and sofa. I specifically asked if I could purchase the floor model and right away he said he couldn’t and GUARANTEED me I would get a BRAND NEW set from their warehouse. I said ok. Three days later I went back to put more money down as I originally only put a deposit on the furniture and LO AND BEHOLD THE SOFAS WERE NO LONGER ON THE FLOOR!!!!!!!!! I asked the sales person DANNY what had happened to the sofa and love seat and he advised someone had purchased them a few days ago. WHAT A COINCIDENCE RIGHT??????? I said to myself what are the chances right? Anyways, I paid for the sofa and loveseat in full and waited for it to be delivered, which is another horror story in itself. Upon delivery, the furniture was all wrapped in plastic like it was BRAND NEW, however, when I examined the arm of the loveseat I noticed THE SAME SCRATCH ON THE LEFT ARM OF THE LOVESEAT?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!??!?!?!?!?! I tried calling multiple times and left messages with multiple people on a daily basis to get this straightened out, but not one returned call - DO NOT SHOP HERE, PLEASE SEE PREVIOUS REVIEWS AS THEY ARE ALL TRUE. THEY WILL SAY YOU WILL GET BRAND NEW AND THEN GIVE YOU THE FLOOR MODEL. THIS GUY IS A LIAR AND WILL NOT RETURN MULTIPLE PHONE CALLS. VERY UNPROFESSIONALAND HE NEEDS TO LIE TO MAKE A SALE. DON’T GET SCAMMED LIKE I DID!
 
 
 
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Additional Business Information
Hours   M-Sat 10-8 Sunday 11-6 Phone   (949) 305-3338 Address   23451 Avenida De La Carlota, Suite C
Laguna Hills, CA 92653
Website   Email   stevenmala@aol.com
Contact   Antuan Ma Other  
 
 
 
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