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This company is unreliable, has zero integrity and cannot be trusted.
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I signed this company's contract for delivery every other week at a $25 cost. As a small, start-up business, this is the maximum we could budget. Instead of the contracted price, bills ranged from $50-$85, for phony charges. Sometimes I was charged excessively for "missing towels" or I would be charged twice for the same towels. In another case, my personal anti-fatigue floor mat was mistakenly taken by a delivery person and never recovered. After bringing up these issues with management they admitted to some of the phony charges, but were unable to bring my bill down to the accurate contracted price. Since they could not hold up their end of the contract I offered to pay the contracted price for my service so far, and purchase my custom printed carpets from them if we could call it even. Instead I received a bill for $2000 to buy out of my contract. Since I cannot afford, nor condone these charges, my bill has been sent to a collection agency. This company is unreliable, has zero integrity and cannot be trusted.
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Business's response - by MarkCon 4/1/2015
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Naomi - I have sent you a message. I would like to assist you in resolving this matter. Please get back to me.
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