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Review 4/13/2011
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We have been dealing with DSL Extreme and their horrible business practices now for over 2 weeks. We have had DSL service since 2003 and had never experienced problems like this. We are now having to deal with people in the Philippines and they have no clue to what they are doing. We are paying for speeds of 3000 / 768 and have been receiving less than 15% of that speed for almost a month. When we call technical support they say it is a billing issue, we pay our account in advance 2 months, they transfer me to billing, billing says no problem and transfers me back to technical support. Than technical support says Verizon will be out to check on the line at 8am. No Verizon. Call technical support again and they say now 1pm. No Verizon again. Call technical support and have about had it by now, I ask to speak with someone in the United States, they say they cannot do that. I let them know that they must if there is an office here, they say no they do not have to. They again start the technical support mumbling again, reading from a script and saying things like 'HHMMMM or UUUMMMMM' because they are unable to answer any questions or have any knowledge of what they are suppose to be doing. Then another Technical person says billing issues, transfers me to billing when I asked to speak with their supervisor, billing says no issues with account and transfers me back to technical support. Oh, and when I tried to call customer support, after being on hold for 15 minutes I am finally connected. Do you know who I was connected to??? Another upset customer from Vacaville. We are quite frustrated with their technical support and their customer service. They have become a company that is either too big or they just dont care anymore on keeping their customers happy.
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