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Review 4/4/2011
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If DSL is your only option, get the month-to-month plan to see if their completely incompetent tech support people can even get you connected! I tried to get their service and was told, one day after my activation date, that I should wait an additional day or two and power cycle the modem to check the connection as I was unable to connect that day and 1 day after the activation date. When I asked the "cancellation" customer support rep, she said she had no idea why tech support would ask that I wait a day or longer to re-try the connection and that If I did want to cancel the contract, I would have to pay $250. I stated "since I used maybe 30 min of your off-shore tech support time and was never able to get a connection therefore ZERO data usage was used and I requested a cancellation order three days after the activation date to which I was still not connected, why should I have to pay." She just stated the rules of the early termination fee. Complete BS. I asked what are the exceptions to waiving a early termination fee. She said that if all efforts to establish a connection were unsuccessful due to the telephone connection, the fee would be waived. I can only take so many hours off from work to accommodate house visits. So either way, I tried to cancel three days into my contract based on no connectivity. They would not let me out of the contract. DO NOT USE DSL EXTREME if you can get get a comparable plan from your telephone provider.
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