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Review 7/18/2011
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I wish I had checked this company out before switching internet providers. I received the modem in the evening and it would not work. We called tech support and they could not help. Someone will need to call the next day. I decided I wanted to cancel and when I called customer service, I was told that there is a $250 cancel fee plus I have to pay for the service for 12 months because I signed a contract. I switched back to previous provider anyway because I knew I could not deal with this company any longer than 1 day. After the initial customer service phone call, I started emailing because I could not handle the wait times and the language barrier. Fortunately, they have not charged me the second months service but I have not received a refund for the 1st month plus activation. They threatened to bill me for the modem if not returned. I had to tell them three times they already received it plus give them a copy of the tracking as proof. Now, after requesting a refund for the first charge, they are threatening to bill the $250 cancellation fee because service was established and not refund my money.
DO NOT SIGN UP FOR THIS COMPANY!!!! They have the worst customer service and border on unethical business practices. I wish I could give negative stars.
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