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Horrible Customer Service
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I dropped off my car Friday because I had a coolant leak. Later in the day I received a call from my service adviser Yuri stating that the problem was with the radiator and it would not be ready until the following day.
Not a problem at this point.
The following day, as it approaches late afternoon I decide to call for a follow up because I have not received any word on my car. The girl that answers the phone at the service department asks who my adviser is, and when I state Yuri, she tells me she is not in but will transfer me to her partner. I get transferred but no answer.
I call back and she once more transfers me, but again, no answer.
I call back again and inform her that whoever she is transferring me too is not picking up, if anyone else can give me an update, at this point she gets rude, and states she will see if she can do anything but i might just have to call back Monday. I don't get a word in before she transfers me AGAIN to the extension that does not pick up.
I am positive your phones have called ID because I called back 10 times (I have the call logs to prove it) and my calls were getting picked up and clicked on, or they were picked up so the phone would stop ringing but being set aside because I could hear the background noise but no one answer my call.
I ended up calling in to the front reception and explained the situation and requested a Manager at that point,she put me on hold and then clicked on me.
I called her again and she just said there is nothing she can do but transfer me, and cut me off mid sentence to transfer me to the service department that again answered and clicked.
I was heading to the Dealer already when I finally received a call from someone, I was so mad I do not remember the name. She stated that the car was ready for pickup, no explanation, no apology, no anything.
Why was this not told to me the first time I called? Why couldn't someone say, I am not sure, let me get a message to another adviser and they will call you back as soon as possible. BASIC CUSTOMER SERVICE SKILLS
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