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Review 11/14/2009
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The following is my cancellation letter to the company dated November 14, 2009:
"Domain Name: www.MySensitiveSide.com
AP# ap39314XXXXX
Domain Password: XXXXXXXXX
The Reason:
When I signed up for your hosting services earlier this year, I actually felt very comfortable doing business with you. Those first couple of months have been productive and very much enjoyable. Your interface and features may not be the very best, but it was fitting my eCommerce needs and the support has been most efficient and very helpful.
Then came end of October, 2009. Your Tech support, Billing and customer service departments have been unable to keep up with a disastrous pattern of unreliability and malfunctions with my site on an almost daily basis. And they did not try to help very hard either. Countless chats with semi-interested reps, inquiries and phone calls have amounted to no overall results of any kind. 3 weeks later after my "upgrade" my once fine tuned eComm website lies in ruins. Having spent countless hours trying to solve the seemingly basic problems, I now find myself few steps back from where I'd started. I have contacted your Billing Dept. and have explained the frustration that preceded it to a manager, giving her a chance to extend a small token of your courtesy, only to see my account being billed later as if nothing had happened. Since early November I felt like you have fired every single specialist from your office and have filled it with rhesus monkeys tapping on your keyboards and playing with your phones. There has been NO customer support of any kind but never ending interdepartmental transfers and incompetence. Tickets may take over a week to get answered, and when they do, there are 3 new problems ready to be ticketed. And then they follow others into the dark hole of the "upper tier management" for days (and once over a week!) at a time (the same ones that "take 24 hours" to be answered). For three weeks now I have been talking to a brick wall that you have built in October and it simply did not want to end. But, it ends here.
I could go on for few pages describing the nightmarish ordeal of dealing with your support teams, your lame semi-functioning control panel, your endless "Contact our Sales Team 24/7 by phone" (a lie) and "Did you know you can see your ticket history in your control panel?" (you can't) and other misleading bullsh*t but I'm not going to. You have wasted enough of my time already and I am truly hoping that this letter will be the last link in the long and painful chain of our single-sided communication. I have already and will always spread the word on web forums and review sites about my experience with your company, doing all I can so that others can avoid meeting you altogether and live long and happy lives.
I know that I cannot expect any replies or confirmations about this cancellation request. This kind of surprise would be way above the mark of the Aplus.net I’ve been seeing in the recent past and would likely surprise me to a point of a heart attack. I will, however, keep this email (dated November 14, 2009) as proof of cancellation of my services to provide my bank with a document they may require to reverse any future service charges by you.
Thank you for reading through it and best of luck to you while your company upgrades itself out of hosting business."
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