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Review 8/20/2011
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gets the job done. period. called ACAT b/c smelled something from our attic. used 2 other big name companies previously, both which couldn't find where the smell was coming from. one guy from a company said he couldn't smell anything, the other company technician said he couldn't find it but he definitely smelled something. A waste of time and money. jordan came, was courteous (very important), and gave me options how to remove what was smelling b/c he couldn't simply extract it from the attic. jordan ended up having to open up a couple of wood planks where the eve of the roof was, put them back, and caused as little damage as possible. he went over everything he did, showed me where some damage was made and explained how i could go about fixing it. totally appreciated the thoroughness, b/c the last thing i wanted is to have a problem with the wood/roof because he failed to inform me. i would definitely recommend this company based on my experience w/jordan and the other companies. the things that i would comment on for improvement is that jordan couldn't make the original appointment b/c previous stops ran over time, he was far away, stuck in traffic, and would've taken over an hour to get to my house and still miss the scheduled window in the pm. i appreciated that he was apologetic about it, and accommodating to my schedule the next day in the morning. especially after i saw how long it took to remove what was in my attic and his thoroughness of the job, i could better understand how scheduled appointments run longer than expected. second, it would've been nice if the company provided their employees sanitizing material (bleach and spray bottle), as i needed to provide them after paying $300. not a deal breaker, but one of those things you would think that they carry around with them. overall, had a good experience and believe they are capable of resolving your issue.
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