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Review 3/14/2009
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ACT stated in the initial paperwork that individuals may not be in a position to pay the
full account balance in a single payment. They claimed to be committed to providing
assistance in determining the best resolution to my obligations. ACT claimed that their
staff was trained to discuss all available options for repayment of my debt. However, I
was only given one option. They were to automatically deduct $140 dollars out of my
checking account each month or they would garnish my wages in the same amount. At no point
did they attempt to negotiate a payment plan which would have fit into my budget or taken
into account that I am a terminally ill individual with limited resources and a low paying
job. ACT told me repeatedly that my loan was just on the verge of being bought back from a
finance company after I satisfactorily made the first nine payments. For several months
following I continued to make payments under the advice of ACT that at any day my loan
would be rehabilitated. ACT recommended that I not consolidate through the department of
education; that it was in by best interest to allow them to handle my account. Everytime
that I spoke to a representative about the rehabilitation of my loan they offerred a
different reason as to why they were unable to accomplish any of the objectives as set
forth in the initial agreement between myself and ACT.
ACT failed to accomplish any of the contractual objectives set forth in the rehabilitation
of my defaulted student loans.
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