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Unreliable company- I'm shocked they're still in business
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Do not choose this company! They are unreliable! The arrival there was great. It was the departure where there were issues. I called the company to tell them we were outside waiting. I spoke with Jennifer. She said she'll call the driver and call me back. She called 10 minutes later and asked if the driver called me and I said no. She said well there were "mechanical problems" and we don't have another car. And then said obviously we will reimburse you the $95 for the ride home. And that's it. No apology, no trying to get me a taxi at their expense...nothing. The "mechanical problems" she was speaking of was her way of saying they f'd up but did nothing to even try to resolve what they caused. We had to wait an hour at LAX for our friend to pick us up. The sad part is I was going to go on their website after my vacation and tip the driver at the start of our vacation, but that won't happen. Sorry dude! I've read other reviews and it seems as if their cars "break down" all the time. Or maybe the obvious is because they don't know how to run a business! Hmmmmmm......
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