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Awesome trip to Costa Rica
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We returned recently from a week-long Costa Rica trip designed for us by Gretchen and her team at PTW. We did a bit of everything, from incredible wildlife hikes, to ziplining, to river rafting. We stayed and spent time in Monteverde, Arenal, and Manuel Antonio. I was very skeptical of using an online agency to make all the selections and arrangements, as I'm used to planning vacations on my own, and booking activities directly online. But for Costa Rica this seemed more challenging. It was difficult finding good information comparing the various tours and activities. Some of the websites didn't have much information. Since we only had one week of time in the country, we wanted to make sure every tour or activity we booked, and every place we stayed was a good fit for our family. I have to say that PTW exceeded these expectations, and also saved us a great deal of time trying to research all of our options. They are an extremely responsive team, even replying to email inquiries on the weekend. Gretchen worked with me via numerous back-and-forth email and phone correspondences while we were planning the itinerary, until we finalized on what looked like a perfect adventure. And it was. Every transportation pickup was precisely on time. All of our drivers were courteous and professional. Each tour and adventure was outstanding, and all of the companies they selected for us delivered high quality and service. All of the lodgings they booked were clean and comfortable, and one of them was absolutely spectacular (you'll have to ask Gretchen for the name). PTW even contacted me by email when we arrived in Costa Rica to see if we needed any help. It was very comforting to know, while in a foreign country, that we had a 24-hour phone number to call if we had any difficulties while we were there (which we didn't). I can't really think of much that could have been better. Our guided hike through Manuel Antonio ended up being too large of a group to be comfortable, but that was through no fault of PTW. Overall it was a great and amazingly smooth vacation, and it makes me rethink my usual approach of researching and booking everything on my own. Thank you to PTW for a wonderful trip. And Costa Rica is an absolutely amazing country to visit.
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