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HORRIBLE CUSTOMER SERVICE!!!
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I had a horrible experience with Inkgrabber. I placed an order around 11 pm, but then found a better deal on Amazon.com that would also allow the ink to get to me faster. I cancelled my order within 20 minutes of placing it, but because there are no instructions on the website on how to cancel an order, I used their contact form and sent a message that way. They were closed, so I could not chat with them online, and I knew no one would answer the phone. I called the next afternoon to make sure they had cancelled my order, and I was told they'd already shipped my ink. They are now making me pay to return the ink even though I cancelled my order long before it was prepared for shipping. I was told they didn't get my email because they have so many to read through each day and they just hadn't gotten to it, and that I should have called. I then asked them to match Amazon's price, and was told they couldn't match it (even though I listened to an advertisement - MULTIPLE TIMES - while waiting to speak to a supervisor that said they matched advertised prices) because they only match ink companies and not private companies. If InkGrabber really wanted to keep my business, they would do the right thing - honor the fact that I sent the e-mail before they shipped the cartridges, and pay for the return shipping. Unfortunately, the customer service I received was poor, and I will not use this company again, even with the (typically) competitive prices. I'm sorry the money they'll save by refusing to pay the return shipping is worth losing me as a customer.
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