7/11/2010 4:04 PM (PST)

I own several HP computer and computer related products. They range from hardware to HP's Care Packs which warranty the hardware products beyond their normal manufacturers standard warranty period.

Recently I purchased a C309a all-in-one premium printer. Within 3 weeks it had a hardware failure. I called HP concerning warranty issues. After spending over 2 hours on the phone, HP agreed to replace it with a refurbished unit. They charged me $40 plus to ship it to my home. Upon receipt of the printer to my surprise I received the wrong printer. I called HP and it took another 24 hours and my credit card to have them ship me the correct one. As of right now, the replacement printer for the one that was incorrectly sent the first time has not yet left HP's shipping facility.

My question is this; Does it seem right that I should be getting a refurbished unit and that I had to pay to have the first unit shipped to me plus give them my credit card to correct a mistake they made in replacing the first unit that was under full manufacturer's warranty?

Thx in advance.